Customer Support Associate
3 weeks ago
We are seeking a highly organized and detail-oriented Customer Support Associate to join our team at Erbe USA Incorporated.
This is a full-time position with competitive compensation, commensurate with experience, estimated at $45,000 - $65,000 annually, plus benefits.
About the Job
- Provides front-line support to sales representatives and customers; answers basic product questions, documents potential complaints and comments, and resolves problems.
- Receives and processes sales orders from field sales representatives as well as Erbe customers; includes computer data entry of orders and invoicing.
- Handles returns and defective merchandise by determining the proper course of action and implementing it; processes returns within established company guidelines.
- Maintains customer files and acts as a liaison to field sales representatives for equipment supply and documentation needs.
- Verifies product quotations submitted by sales representatives for accuracy and processes customer repair loaners.
Key Responsibilities
- Provide exceptional customer service through effective communication and problem-solving skills.
- Work collaboratively with cross-functional teams to ensure seamless order fulfillment and resolution of customer issues.
- Develop strong relationships with internal stakeholders, including sales representatives and management, to promote open communication and mutual understanding.
Requirements
- High school diploma or equivalent required; post-secondary education or customer service training preferred.
- Minimum 1-3 years' experience in a customer service or administrative role; special consideration given to those candidates with significant customer service experience in a medical or healthcare setting.
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