Membership Experience Coordinator
4 days ago
We are a dynamic team at Planet Fitness - Midwest Management Group, and we are seeking a highly motivated and customer-focused Membership Experience Coordinator to join our team. As a Membership Experience Coordinator, you will be responsible for creating a positive member experience by providing a superior level of customer service to our members, prospective members, and guests. This is a full-time opportunity with a competitive estimated salary of $48,000 per year, based on experience and location.
The ideal candidate will have a strong passion for fitness and health, excellent communication skills, and the ability to work in a fast-paced environment. If you are a team player who is dedicated to delivering outstanding customer experiences, we encourage you to apply.
Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate needed updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
Requirements
- Candidate should have a customer service background or similar experience.
- Basic computer proficiency is required.
- A high school diploma/GED equivalent is necessary.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 pounds.
- Will occasionally encounter toxic chemicals during shift.
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