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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Team Member. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.
Key Responsibilities- Provide personalized assistance to customers, helping them find products and solutions to meet their needs.
- Ensure a fast and friendly checkout experience, executing cash handling procedures to the highest standards.
- Engage customers in our Rewards program, educate them on Voice of Customer surveys, and assist with Omni-channel processes.
- Participate in truck unloading, stocking, and planogram processes, maintaining store recovery standards.
- Support shrink and safety programs, adhering to Standard Operating Procedures and Company policies.
- Ability to remain standing for long periods, move throughout the store, and lift heavy boxes.
- Excellent communication and interpersonal skills, with a positive and respectful attitude.
- Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
Michaels is a leading creative destination in North America, operating over 1,290 stores in 49 states and Canada. We are committed to inspiring our customers, cultivating confident leaders, and serving our communities by fostering an inclusive environment for everyone to learn, shop, and create.
