Parts Associate
3 weeks ago
We are seeking a highly skilled and customer-focused Parts Associate to join our team at Minnesota Air Inc. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, resolving customer requests and complaints, and maintaining a high level of product knowledge.
Key Responsibilities- Provide exceptional customer service to Minnesota Air customers, responding to their needs and resolving any issues that arise.
- Display and recommend products to customers, emphasizing their quality and utility.
- Process sales and handle customer payments, including preparing sales slips and obtaining credit authorizations.
- Maintain inventory levels and appearance of the parts showroom area, including restocking shelves and organizing products for display.
- Fill orders for UPS, will call, and truck orders as needed.
- Advise Parts Product Specialists of inventory levels and stock depletions that could affect customer availability.
- Maintain a working knowledge of company policies and procedures, and continue to upgrade your skills through training and development initiatives.
- Ability to use phones, computers, and other interactive communication devices.
- Ability to define and deal with problems involving several concrete variables in standardized situations.
- Excellent customer service skills and verbal and written communication skills.
- Minimum 1 year HVAC/Mechanical background (highly preferred).
- Experience using Microsoft Office and Outlook.
- Associates Degree or equivalent from a two-year college or HVAC technical school.
- One to three years related experience in HVAC (required).
- Equivalent combination of education and experience.
- Valid Driver's License (required).
- EPA CFC Certification, Type 2 or Universal (preferred).
- Forklift Certification (required - can be obtained at MAI).
- Regularly lift and/or move up to 75lbs.
- Ability to travel to other branches to assist in day-to-day City Desk activities.
- The noise level in the work environment is usually moderate.
- Ability to learn and work with material handling equipment.
- Frequent standing.
Minnesota Air Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or any other category that may be protected by law.
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