Product Engineer I
4 hours ago
Job Title: Product Engineer I
Job Summary:
We are seeking a highly skilled Product Engineer I to join our team at Komatsu. As a Product Engineer I, you will be responsible for providing technical support and maintenance for our Autonomous Systems, optimizing available resources, and minimizing costs while maintaining quality standards.
Key Responsibilities:
- Provide technical support through tasks assigned in the Zendesk Ticketing System while complying with established Service Level Agreements.
- Provide 24/7 emergency support for Autonomous Systems sites and regional teams.
- Assist in the deployment of the FrontRunner Autonomous System using internal documentation, standards, and outlined procedures.
- Update internal deployment documentation (release notes, installation documentation, checklist procedures) through assigned tasks.
- Collaborate with various local and regional teams to provide support.
Requirements:
- Bachelor's degree in Engineering, Computer Science or STEM related field.
- One year of experience in troubleshooting, testing or similar technical duties, customer support.
- Ability to work well within a team.
- Ability to follow and write technical instructions.
- Provide solutions using critical thinking and problem-solving skills.
- Ability to travel up to 25%.
Desired Skills:
- Experience in mining at an operational level.
- Experience in Dispatch or another fleet management system at an operational and/or technical level will be highly advantageous.
- Networking fundamentals.
- Linux experience.
- Experience in virtualization solutions (ie VMWare).
Company Overview:
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions.
Why Join Us:
We're more than a company, and we're a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates.
Location:
Tucson, AZ, US, 85706
Job Type:
Full-time
Salary:
Competitive
Benefits:
Excellent benefits package
How to Apply:
Please submit your application, including your resume and cover letter, to our website.
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