Product Engineer I

4 weeks ago


Tucson, Arizona, United States Komatsu Full time

Job Title: Product Engineer I

Job Summary:

We are seeking a highly skilled Product Engineer I to join our team at Komatsu. As a Product Engineer I, you will be responsible for providing technical support and maintenance for our Autonomous Systems, optimizing available resources, and minimizing costs while maintaining quality standards.

Key Responsibilities:

  • Provide technical support through tasks assigned in the Zendesk Ticketing System while complying with established Service Level Agreements.
  • Provide 24/7 emergency support for Autonomous Systems sites and regional teams.
  • Assist in the deployment of the FrontRunner Autonomous System using internal documentation, standards, and outlined procedures.
  • Update internal deployment documentation (release notes, installation documentation, checklist procedures) through assigned tasks.
  • Collaborate with various local and regional teams to provide support.

Requirements:

  • Bachelor's degree in Engineering, Computer Science or STEM related field.
  • One year of experience in troubleshooting, testing or similar technical duties, customer support.
  • Ability to work well within a team.
  • Ability to follow and write technical instructions.
  • Provide solutions using critical thinking and problem-solving skills.
  • Ability to travel up to 25%.

Desired Skills:

  • Experience in mining at an operational level.
  • Experience in Dispatch or another fleet management system at an operational and/or technical level will be highly advantageous.
  • Networking fundamentals.
  • Linux experience.
  • Experience in virtualization solutions (ie VMWare).

Company Overview:

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions.

Why Join Us:

We're more than a company, and we're a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates.

Location:

Tucson, AZ, US, 85706

Job Type:

Full-time

Salary:

Competitive

Benefits:

Excellent benefits package

How to Apply:

Please submit your application, including your resume and cover letter, to our website.


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