Product Engineer I
3 weeks ago
About the Role:
The Product Engineer will play a key role in supporting and maintaining the Autonomous Supervisory System, optimizing available resources, minimizing costs while maintaining quality standards, technical support, and a helpdesk.
Key Responsibilities:
- Provide technical support through tasks assigned in the Zendesk Ticketing System while complying with established Service Level Agreements.
- Provide 24/7 emergency support for Autonomous Systems sites and regional teams.
- Assist in the deployment of the FrontRunner Autonomous System using internal documentation, standards, and outlined procedures.
- Update internal deployment documentation (release notes, installation documentation, checklist procedures) through assigned tasks.
- Collaborate with various local and regional teams to provide support.
Requirements:
- Bachelor's degree in Engineering, Computer Science or STEM related field.
- One year of experience in troubleshooting, testing or similar technical duties, customer support.
- Ability to work well within a team.
- Ability to follow and write technical instructions.
- Provide solutions using critical thinking and problem-solving skills.
- Ability to travel up to 25%.
About Komatsu:
Komatsu is a global leader in mine management technology and a wholly-owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe.
We are more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.
With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.
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