Technical Support Specialist

2 days ago


Miami, United States Black Box Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Black Box. As a key member of our support staff, you will be responsible for providing exceptional front-line client support by analyzing and troubleshooting technical problems and resolving relatively simple hardware, software, network, and connectivity issues.

Your primary roles and responsibilities will include:

  • Initial point of contact for clients requiring technical troubleshooting experience on hardware, software, network, and connectivity issues;
  • Identify, research, analyze, diagnose, resolve, and close first-level technical problems in a quality and timely manner;
  • Educate clients on best practices and provide guidance on how to avoid future issues;
  • Utilize service delivery management and related technology systems and tools for efficient execution of service desk activities;

Requirements

  • Bachelor's degree in Computer Science or related field preferred;
  • 1+ years of customer service or technical support experience;
  • Possess an understanding of various technology solutions such as network management systems, network connectivity, and security;
  • Service awareness of all organization's key product and service offerings;
  • Excellent problem-solving skills with demonstrated success in root cause analysis;
  • Demonstrated experience of continuously expanding and leveraging knowledge of technology, market, and industry trends with success in identifying, recommending, and implementing best practices and methodologies;

Compensation Package

The estimated salary for this role is $55,000 - $65,000 per annum, depending on location and qualifications.



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