Technical Support Specialist
2 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Black Box. As a key member of our support staff, you will be responsible for providing exceptional front-line client support by analyzing and troubleshooting technical problems and resolving relatively simple hardware, software, network, and connectivity issues.
Your primary roles and responsibilities will include:
- Initial point of contact for clients requiring technical troubleshooting experience on hardware, software, network, and connectivity issues;
- Identify, research, analyze, diagnose, resolve, and close first-level technical problems in a quality and timely manner;
- Educate clients on best practices and provide guidance on how to avoid future issues;
- Utilize service delivery management and related technology systems and tools for efficient execution of service desk activities;
Requirements
- Bachelor's degree in Computer Science or related field preferred;
- 1+ years of customer service or technical support experience;
- Possess an understanding of various technology solutions such as network management systems, network connectivity, and security;
- Service awareness of all organization's key product and service offerings;
- Excellent problem-solving skills with demonstrated success in root cause analysis;
- Demonstrated experience of continuously expanding and leveraging knowledge of technology, market, and industry trends with success in identifying, recommending, and implementing best practices and methodologies;
Compensation Package
The estimated salary for this role is $55,000 - $65,000 per annum, depending on location and qualifications.
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