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Poker Room Attendant

2 months ago

Rockford Illinois, United States Hard Rock International (USA), Inc. Full time
Poker Room Attendant Job Summary

We are seeking a skilled and friendly Poker Room Attendant to join our team at Hard Rock Casino Rockford. As a key member of our Poker Room team, you will provide exceptional guest service, ensuring a positive experience for our players.

Key Responsibilities:
  • Meet and greet guests, providing information and assistance as needed.
  • Answer telephone calls and respond to questions from potential players.
  • Maintain waiting lists for Poker games using our Bravo system.
  • Open and manage Poker games, ensuring a smooth and enjoyable experience for our guests.
  • Page players when seats are available and escort them to tables as needed.
  • Provide buy-ins to players and perform credits and fills with Dealers.
  • Transport cash and chips to and from the Poker Cage as required.
  • Wash and reset decks as assigned.
  • Maintain open communication with the Floor person to ensure excellent guest service.
Requirements:
  • Prior guest service and/or Poker experience preferred.
  • High school diploma or equivalent required.
  • Must obtain and maintain all necessary licenses and certifications.
  • Must pass a background check and drug screening.
  • Must be 21 years of age or older.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information.