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Client Engagement Specialist

2 months ago

Houston, Texas, United States Burnett Specialists Staffing & Recruiting Full time
Job Overview

We are a Houston-based marketing consulting firm with a rich history of over 40 years, dedicated to serving a diverse national clientele. Our focus is on addressing the unique challenges presented by distributive marketing models (B2B and B2B2C), creating a vibrant work atmosphere fueled by marketing innovation, technology, and human connection.
  • All of our managers and team leaders have advanced through our organization
  • Our team enjoys an average tenure of 11 years
Key Responsibilities:
  • Gain a comprehensive understanding of client programs, products, and services
  • Act as a bridge between clients, customers, and vendors, ensuring service level agreements are fulfilled
  • Utilize various web applications on a daily basis
  • Keep detailed procedural documentation
  • Accurately track and log time
  • Be reachable through our online communication system during business hours
  • Work closely with clients to ensure their satisfaction
  • Support distribution projects as required
  • Handle claims, promotions, CO-OP, and advertising submissions
  • Evaluate marketing submissions for adherence to brand guidelines
  • Assist customers in the submission process to enhance program participation
  • Oversee eCommerce order management, including complex inventory systems
  • Deliver exceptional customer service via phone, email, and ticketing systems
  • Manage multiple email inboxes efficiently
  • Collaborate within a team environment, supporting various client programs concurrently
  • Foster professional relationships with clients, customers, and internal stakeholders
Required Qualifications:
  • Minimum of 3 years of relevant professional experience
  • Bachelor's degree is preferred
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Experience with order management and inventory systems is a plus