Tampa Call Center Manager

6 days ago


Tampa, Florida, United States OneTouch Direct Full time

**About OneTouch Direct**

We are a renowned contact center solutions provider, serving Fortune 500 companies since 1998. Our team is dedicated to delivering exceptional service and innovative products.

The estimated salary for this position in Tampa, FL is around $65,000 - $80,000 per year, depending on experience.

Job Overview

We are seeking a highly motivated Performance Supervisor to lead our team in Tampa. As a key member of our management team, you will be responsible for driving results, motivating staff, and ensuring seamless program execution.

Key Responsibilities

  • Lead and Motivate Staff: Support individual growth, align with company performance metrics, and foster a high-energy work environment.
  • Resource Allocation: Analyze daily/weekly/monthly projections vs. actuals, ensure adequate staff and schedule adherence, and communicate performance targets to relevant parties.
  • Employee Productivity: Monitor and maintain employee productivity, product knowledge, and result-driven activities.
  • Pay Discrepancies and Intraday Changes: Resolve pay discrepancies and adjust hourly flash reports as needed to drive program performance.

Requirements and Qualifications

  • Supervisory or management experience in a call center or similar environment.
  • Ability to build trust, demonstrate empathy, and work in a fast-paced goal-driven environment.
  • Highly motivated, flexible, and great attitude.
  • Bilingualism is a plus but not required.

Benefits

  • A supportive management team that cares.
  • Consistent growth over the past decade.
  • An excellent compensation and benefits package.
  • A family-oriented culture.
  • Referral bonuses.
  • Paid time off (PTO).
  • 401K and health benefits.


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