Healthcare Customer Service Professional

3 days ago


Lakeland, Florida, United States GetixHealth Full time

Overview:

GetixHealth is committed to delivering exceptional medical revenue cycle management solutions. We strive to build long-lasting relationships with our clients by providing personalized support and expert knowledge.

Compensation: $17/hour ($16/hour + $1/hour shift differential after 5pm), with quarterly bonus eligibility

Job Summary:

The Billing and Collections Representative is responsible for ensuring that client-assigned healthcare accounts are billed and paid accurately and timely. This involves performing various tasks related to medical billing and collections, including responding to customer inquiries, gathering information, and resolving issues.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or in-person
  • Gather information and perform research to resolve customer complaints
  • Communicate options for resolution to customers
  • Inform customers about services available and assess their needs
  • Schedule work to ensure accurate phone coverage, prioritize calls, and escalate as required

Requirements:

  • High school diploma or college degree from an accredited institution
  • Spanish fluency preferable
  • Two to five years industry experience in medical revenue cycle management required
  • Proven understanding of the medical revenue cycle
  • Demonstrated excellent verbal, written, and interpersonal communication skills
  • Demonstrated knowledge of HIPAA rules and regulations
  • Attention to detail

What We Offer:

  • Comprehensive health coverage available from the first day of the month following 90 days of full-time employment
  • Life and disability insurance provided, with options for voluntary life/AD&D
  • 401(k) retirement savings plan available at the beginning of the first calendar quarter following six months of continuous service
  • Paid time off (PTO) available starting on the first day of employment

Work Setting:

This role requires working in a fast-paced environment, often handling multiple tasks simultaneously. Must be able to sit for extended periods of time with frequent bending and stooping.



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