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Insurance Customer Service Professional

3 weeks ago

Lakeland, Florida, United States Palm Beach Insurance Advisory Group II Full time

Palm Beach Insurance Advisory Group II is a family-owned and operated Independent Insurance Agency with a strong presence across Florida.

Job Overview

We are seeking a highly motivated and professional Insurance Customer Service Representative & Agent to join our dynamic team. The ideal candidate will have experience in the insurance industry, a client-first mindset, and a commitment to maintaining the highest standards of service excellence.

Salary and Benefits

The salary for this position starts at $40,000+ per year, making it an excellent opportunity for those looking to build a long-term career in the insurance industry.

Key Responsibilities
  • Assist clients with inquiries related to new and existing policies, providing expert guidance on coverage options, rates, and terms.
  • Generate and present insurance quotes, converting these quotes into active policies by offering appropriate recommendations based on client needs.
  • Address and resolve client issues, including billing inquiries, policy changes, and claims concerns, ensuring customer satisfaction and retention.
Qualifications and Skills
  • Proven experience in customer service or insurance (preferred).
  • Strong knowledge of insurance products, services, and industry regulations.
  • Exceptional communication skills with the ability to explain complex insurance concepts clearly and effectively.