Customer Service Professional

18 hours ago


Lakeland, Florida, United States Metrc LLC Full time
Job Overview
Metrc LLC is seeking a highly skilled Customer Support Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to our clients.

About the Role
This is a full-time position that requires strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment. You will be working closely with our CSM and support team members to ensure consistency and a thorough understanding of client situations.

Key Responsibilities
- Receive incoming calls and messages, respond to emails, and provide information to clients
- Work closely with clients to determine their needs, research issues, and provide solutions
- Possess a strong problem-solving mindset and collaborate with the team to resolve complex issues
- Document calls, details, and follow SOWs consistently and accurately

Requirements
- High school diploma or equivalent required
- 1-2 years of professional customer service/support experience and/or proven technical ability
- Base working knowledge of Salesforce
- Availability to work flexible hours, including occasional Saturdays, Sundays, and holidays
- Excellent customer service skills, passion for service, and commitment to excellence
- Proficiency in speaking to highly technical software
- Willingness to work in a constantly changing work environment with flexibility and enthusiasm
- Excellent written and verbal communication skills
- Proficient in Microsoft Office applications (Word, PowerPoint, Excel)
- Ability to manage multiple applications running simultaneously

What We Offer
- Competitive hourly rate of $16.00 per hour
- Opportunity to work with a dynamic team and contribute to the growth of the company
- Flexible working hours and a collaborative work environment

About Metrc LLC
Metrc LLC is a leading provider of innovative solutions for the cannabis industry. We are committed to delivering exceptional products and services that meet the evolving needs of our clients.

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