Client Relationship Manager

1 week ago


Rio Rancho, New Mexico, United States HP Development Company, L.P. Full time
Position Title: Inside Account Manager

Overview:

The Inside Account Manager plays a crucial role in engaging with prospective clients, fostering sales dialogues, and nurturing relationships throughout the sales journey.

This position requires a strong command of product knowledge, excellent communication abilities, and persuasive techniques to discern customer requirements, alleviate concerns, and successfully finalize sales.

Collaboration with marketing and other sales personnel is essential to drive revenue growth, achieve sales objectives, and enhance the overall sales strategy of the organization.


Key Responsibilities:

  • Identifies and investigates potential leads through diverse channels, including outreach calls, online research, and networking, to cultivate a robust customer pipeline.
  • Assesses leads' requirements, financial capacity, and decision-making authority to qualify them as viable opportunities for the sales team.
  • Gains comprehensive knowledge of the products or services provided, staying informed about new features and enhancements, and effectively articulating their value to prospects.
  • Leads initiatives for market penetration while mentoring and guiding other inside sales representatives.
  • Delivers engaging presentations and demonstrations of products or services, customizing them to align with the unique needs and interests of each prospect.
  • Maintains and updates CRM systems or sales tracking tools to record interactions, monitor lead progression, and ensure an efficient sales process.
  • Stays abreast of industry trends, competitor activities, and market changes to refine sales strategies and enhance the positioning of the organization's offerings.
  • Collaborates with marketing, customer support, and product teams to gather insights, respond to customer inquiries, and relay feedback on customer preferences and needs.
  • Provides regular sales updates and reports to management, outlining progress, challenges, and opportunities, while analyzing sales data to identify trends and areas for enhancement.

Education & Experience:

  • High School Diploma/General Education Diploma (GED) or equivalent work experience demonstrating competence.
  • Typically possesses 6-8 years of relevant experience, preferably in inside sales or tele sales, or a related field.

Preferred Certifications:

  • Certified Inside Sales Professional (CISP)

Skills & Knowledge:

  • Business Development
  • Business Planning
  • Business to Business Sales
  • Cold Calling
  • Consultative Selling
  • Cross-Selling
  • Customer Relationship Management
  • Inside Sales Techniques
  • Marketing Strategies
  • Outbound Sales Calls
  • Phone Sales
  • Product Knowledge
  • Sales Process Management
  • Sales Prospecting
  • Sales Strategy Development
  • Salesforce Proficiency
  • Selling Techniques
  • Telemarketing
  • Upselling

Cross-Organizational Skills:

  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity

Impact & Scope:

  • Affects departmental outcomes and provides expertise to functional project teams, participating in cross-functional initiatives.

Complexity:

  • Handles assignments that are complex and require initiative along with specialized knowledge to resolve issues and develop recommended solutions.

Disclaimer:

This job description outlines the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change, and additional functions may be assigned as needed by management.



  • Rio Rancho, New Mexico, United States Polar Marketing Full time

    Polar Marketing is seeking a highly motivated and results-driven Account Manager Trainee to join our team. As a key member of our sales team, you will play a critical role in establishing and maintaining strong relationships with our clients and customers.Key Responsibilities:Client Engagement: Engage daily with potential new client leads and provide...


  • Rio Rancho, New Mexico, United States Chalmers Ford Inc Full time

    Job OverviewAt Chalmers Ford Inc, we are committed to delivering exceptional customer experiences and building long-term relationships with our clients. As a key member of our sales team, you will play a vital role in achieving this goal.Key ResponsibilitiesBuild and maintain strong relationships with customers, understanding their needs and preferences to...


  • Rio Rancho, New Mexico, United States Tri-State Generation and Transmission Association, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Relationship Manager to join our team at Tri-State Generation and Transmission Association, Inc. As a key member of our Member Relations department, you will be responsible for developing and implementing comprehensive member relations programs to promote the efficient use of electric service to...


  • Rio Rancho, New Mexico, United States HP Development Company, L.P. Full time

    Position OverviewThis role is pivotal in engaging with prospective clients, employing strategic insights to align with business objectives, and ensuring the effective implementation of sales initiatives.Key ResponsibilitiesIndependently execute outbound sales efforts, showcasing a comprehensive understanding of the sales cycle and adeptly guiding leads...


  • Rio Rancho, New Mexico, United States HealthEcareers - Client Full time

    About the JobArdor Health Solutions is seeking a highly skilled and experienced Director of Nursing to join our team as a travel nurse in a skilled nursing facility (SNF) setting.Job ResponsibilitiesLead and manage the nursing staff to ensure high-quality patient careDevelop and implement nursing policies and proceduresCollaborate with other healthcare...


  • Rio Rancho, New Mexico, United States Staff My Agency Full time

    STAFF MY AGENCY - Customer Support Specialist:Are you dedicated to providing outstanding customer support and possess a keen ability to identify client needs? Join our team as a Customer Support Specialist at STAFF My AGENCY to enhance the client experience.Position Summary:We are looking for a compassionate individual to become part of our agency team and...


  • Rio Rancho, New Mexico, United States Polar Marketing Full time

    Job OverviewAt Polar Marketing, we are poised to make a significant impact in the customer service and sales sector. We are offering full-time, permanent roles during a challenging economic landscape. We seek a vital addition to our exceptional customer service and sales team.Our commitment is to ENHANCE the customer experience while fostering a positive and...


  • Rio Rancho, New Mexico, United States Petroglyph Veterinary Holdings PC Full time

    Client Interaction: Welcome clients as they arrive at our facility, provide prompt and professional assistance, manage incoming calls, coordinate appointment scheduling, address client inquiries, record messages for veterinary staff and management, process payments and input financial information.Key Responsibilities:1. Ensure a warm and welcoming...


  • Rio Rancho, New Mexico, United States Ascendion Full time

    Job OverviewAs a Client Relations Specialist, you will play a crucial role in addressing and resolving customer concerns, ensuring a seamless experience for our clients.Key Responsibilities:Handle escalated customer service inquiries through various communication channels.Respond to inbound calls directed to the Escalations department, ensuring proper case...


  • Rio Rancho, New Mexico, United States Hoffman Agency Full time

    Job OverviewWe are seeking a dedicated and proactive Customer Service Representative to join our team at Hoffman Agency. This role is ideal for individuals who are confident, self-motivated, and eager to contribute to our clients' success.Key ResponsibilitiesAssist in onboarding new clients with a welcoming approach.Schedule appointments for life insurance...


  • Rio Rancho, New Mexico, United States BCForward Full time

    Job OverviewBCforward is actively seeking a dedicated Client Solutions Specialist.Position Title: Client Solutions SpecialistJob Type: Contract, 40 hours per week, OnsiteCompensation: Competitive hourly rate based on experienceRole Summary:Utilizes in-depth knowledge of job functions, company policies, and procedures to execute complex and specialized tasks...


  • Rio Rancho, New Mexico, United States Ascendion Full time

    Job Title: Customer Service RepresentativeJob Description:Oversee the advanced service inquiries of clients through various communication channels.Handle incoming calls from clients reaching out to the Escalations division. Direct to the relevant department or initiate a new case/complaint or escalate an existing case/complaint.Process daily calls and...


  • Rio Rancho, New Mexico, United States Hoffman Agency Full time

    Job OverviewPosition Summary: We are seeking a motivated and proactive individual to excel in a customer-focused role within our agency.Key Attributes:Confident and self-motivatedEnjoys engaging presentations and possesses strong communication skillsWillingness to pursue necessary insurance licensesGoal-oriented and driven to succeedResourceful and open to...


  • Rio Rancho, New Mexico, United States Ascendion Full time

    Job Title: Customer Service RepresentativeJob Description:Oversee and manage elevated service inquiries from clients through various communication channels.Handle incoming calls directed to the Escalations department, ensuring proper routing to the relevant teams or initiating new cases/complaints as necessary.Effectively process daily calls and complaints...


  • Rio Rancho, New Mexico, United States BCforward Full time

    Position Overview:As a Customer Solutions Representative at BCforward, you will play a pivotal role in ensuring customer satisfaction and managing service requests efficiently. Key Responsibilities:Validate customer entitlements and log cases for appropriate resource allocation.Monitor service events to ensure compliance and quality assurance.Manage customer...


  • Rio Rancho, New Mexico, United States Kforce Inc. Full time

    POSITION SUMMARY:Kforce Inc. is seeking a dedicated Customer Solutions Representative to support our esteemed Consumer and Commercial Electronic Research and Development client. This role is pivotal in ensuring customer satisfaction and operational efficiency.KEY RESPONSIBILITIES:Validate customer entitlements and log cases for effective routing to...


  • Rio Rancho, New Mexico, United States Kforce Inc. Full time

    POSITION SUMMARY:Kforce Inc. is seeking a dedicated Customer Solutions Representative to enhance our support for a leading Consumer and Commercial Electronic R&D client. This role is crucial in ensuring customer satisfaction and efficient service delivery.KEY RESPONSIBILITIES:Validate customer entitlements and log cases to direct users to appropriate...


  • Rio Rancho, New Mexico, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...


  • Rio Rancho, New Mexico, United States Kforce Inc. Full time

    KEY RESPONSIBILITIES:Kforce Inc. is seeking a dedicated Customer Solutions Representative to enhance our support for a leading Consumer and Commercial Electronic R&D client. This role involves:Validating customer entitlements and logging cases to ensure proper routing and dispatching of end-users to appropriate resources.Monitoring service events to ensure...


  • Rio Rancho, New Mexico, United States Kforce Inc. Full time

    POSITION SUMMARY:Kforce Inc. is seeking a dedicated Customer Solutions Representative to join our team, providing exceptional support for our esteemed Consumer and Commercial Electronic R&D client. This role is essential in ensuring customer satisfaction and operational efficiency.KEY RESPONSIBILITIES: Validate customer entitlements and log cases to direct...