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Client Relations Specialist

2 months ago

Rio Rancho, New Mexico, United States Ascendion Full time
Job Overview

As a Client Relations Specialist, you will play a crucial role in addressing and resolving customer concerns, ensuring a seamless experience for our clients.

Key Responsibilities:
  • Handle escalated customer service inquiries through various communication channels.
  • Respond to inbound calls directed to the Escalations department, ensuring proper case management.
  • Effectively manage daily workflows related to customer calls and complaints.
  • Validate customer entitlements and log cases to facilitate resolutions or appropriate routing.
Qualifications:
  • High school diploma or equivalent required.
  • 3-5 years of relevant experience preferred, or a combination of education and experience.
  • Experience in managing consumer or business escalations is advantageous.
  • Proficient in using computers with multiple applications and processes.
Skills Required:
  • Exceptional written and verbal communication abilities.
  • Experience in customer-facing roles, whether remote or in-person.
  • Proficient in de-escalating situations with dissatisfied customers.
  • Strong computer skills and problem-solving capabilities.

Compensation: The salary for this position ranges from $31,000 to $35,000 annually, influenced by factors such as location, skills, education, and experience.

Benefits: The company provides a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan, long-term and short-term disability insurance, and personal days accrued each calendar year.

About Ascendion

Ascendion is a partner in enterprise digital innovation, dedicated to creating and managing software platforms that drive growth and enhance user experiences. We combine creativity with execution excellence to ensure a valuable digital journey.

Our expertise spans engineering, cloud solutions, data management, experience design, and talent solutions, enabling transformation for Global 2000 clients. With a hybrid workforce operating globally, Ascendion is committed to developing technology that improves lives while fostering an inclusive culture and serving our communities.