Customer Support Associate

3 days ago


Houston, Texas, United States Cenergy International Full time
Job Description

We are seeking a highly skilled Customer Support Associate to join our Aftermarket team. As a key member of our team, you will play a critical role in ensuring consistent and effective resolutions of customer requests.

Key Responsibilities:
  • Communicate with customers to address their needs and professionally handle potential issues with products or services.
  • Quoting assigned customers on requests received.
  • Manage customer needs and expectations by proactively reviewing open orders.
  • Respond efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed.

The ideal candidate will possess excellent communication skills, be proficient in Microsoft Office, and have prior experience in a customer service-oriented role. The salary for this position is estimated to be $25.00 per hour, commensurate with job-related knowledge, skills, and experience.

This is a 6 to 12 month project with the possibility to convert to full-time. The schedule is Monday through Friday from 8:00 AM to 5:00 PM or 7:00 AM to 4:00 PM, with weekly overtime about 5 to 10 hours per week (optional). A hybrid schedule is available, working remotely on Mondays and Fridays.



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