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Customer Service Representative

2 months ago

Normal, Illinois, United States Jushi Full time
Job Description

About the Role

We are seeking a highly skilled and customer-focused Customer Care Consultant to join our team at Jushi. As a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a memorable shopping experience for our guests.

Key Responsibilities

  • Customer Service: Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
  • Product Knowledge: Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available.
  • Membership and Promotions: Retain thorough and comprehensive knowledge of the customer and member benefits, discounts, coupons and promotions, encouraging memberships for guests.
  • Store Operations: Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance.
  • Teamwork: Work as part of a team to ensure sales, guest satisfaction, and designated timelines meet compliance goals.

Requirements

  • Education: High School diploma or General Education Development (GED) required; Associate or Bachelor's degree in any field preferred.
  • Experience: Minimum of 2 years' experience with customer service in retail.
  • Skills: Excellent computer, mathematical, language and reasoning skills; Bilingual in Spanish preferred.
  • Physical Demands: Frequently stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds.

What We Offer

We offer benefit packages that may include: Paid Time Off, Paid Holidays, and 401(k). We are an equal opportunity employer and welcome applications from diverse candidates. Powered by JazzHR