Retail Customer Service Representative

1 month ago


Normal, Illinois, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Assist customers in finding products, answering questions, and providing solutions to meet their needs
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and returns
  • Engage customers in our Rewards program and Private Label Credit Cards, promoting enrollment and educating them on the benefits
  • Participate in truck unloading, stocking, and planogram processes to maintain a well-stocked and visually appealing store
  • Perform merchandise recovery and maintenance tasks, including returns and general store recovery
  • Support shrink and safety programs, adhering to Standard Operating Procedures and Company policies
  • Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment
Requirements
  • Previous retail and customer service experience preferred
  • Ability to remain standing for long periods, move throughout the store, and perform physical tasks such as lifting and bending
  • Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
What We Offer

As a Retail Customer Service Representative at Michaels Stores, you will enjoy a competitive salary, opportunities for professional growth and development, and a comprehensive benefits package. We are committed to fostering an inclusive and supportive work environment, where every team member has the opportunity to learn, grow, and thrive.



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