Retail Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Assist customers in finding products, answering questions, and providing solutions to meet their needs
- Process transactions accurately and efficiently, handling cash, credit card transactions, and returns
- Engage customers in our Rewards program and Private Label Credit Cards, promoting enrollment and educating them on the benefits
- Participate in truck unloading, stocking, and planogram processes to maintain a well-stocked and visually appealing store
- Perform merchandise recovery and maintenance tasks, including returns and general store recovery
- Support shrink and safety programs, adhering to Standard Operating Procedures and Company policies
- Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment
- Previous retail and customer service experience preferred
- Ability to remain standing for long periods, move throughout the store, and perform physical tasks such as lifting and bending
- Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
As a Retail Customer Service Representative at Michaels Stores, you will enjoy a competitive salary, opportunities for professional growth and development, and a comprehensive benefits package. We are committed to fostering an inclusive and supportive work environment, where every team member has the opportunity to learn, grow, and thrive.
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