Customer Service Representative

3 weeks ago


Normal, Illinois, United States Jushi Full time

Job Description

The Customer Care Consultant plays a vital role in delivering exceptional customer service and creating a unique shopping experience that drives sales results. This role is responsible for providing concierge-level service to customers, conducting day-to-day operations within the retail location, and adhering to company policy and industry regulations.

Key Responsibilities:

  • Provide outstanding customer service by answering questions and addressing concerns in a professional and courteous manner.
  • Lead tours of the sales floor, making product recommendations based on ongoing research and knowledge of available products.
  • Retain comprehensive knowledge of customer benefits, discounts, coupons, and promotions, and encourage memberships for guests.
  • Maintain a clean and organized store environment by stocking retail items and supplies, sweeping, mopping, and sanitizing.
  • Operate a cash register, computer-based POS system, and cash drawer.
  • Work collaboratively with the team to ensure sales, guest satisfaction, and compliance goals are met.

Requirements:

  • High School diploma or General Education Development (GED) required.
  • Associate or Bachelor's degree in any field preferred.
  • Minimum of 2 years' experience in customer service in retail.
  • Excellent computer, mathematical, language, and reasoning skills.
  • Bilingual in Spanish preferred.
  • Excellent multi-tasking skills, both in-person and over the phone.
  • Occasional local travel and desk-based computer tasks may be required.

What We Offer:

Jushi offers a comprehensive benefit package, including Paid Time Off, Paid Holidays, and 401(k) matching.



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