Customer Service Representative
3 weeks ago
Job Description
The Customer Care Consultant plays a vital role in delivering exceptional customer service and creating a unique shopping experience that drives sales results. This role is responsible for providing concierge-level service to customers, conducting day-to-day operations within the retail location, and adhering to company policy and industry regulations.
Key Responsibilities:
- Provide outstanding customer service by answering questions and addressing concerns in a professional and courteous manner.
- Lead tours of the sales floor, making product recommendations based on ongoing research and knowledge of available products.
- Retain comprehensive knowledge of customer benefits, discounts, coupons, and promotions, and encourage memberships for guests.
- Maintain a clean and organized store environment by stocking retail items and supplies, sweeping, mopping, and sanitizing.
- Operate a cash register, computer-based POS system, and cash drawer.
- Work collaboratively with the team to ensure sales, guest satisfaction, and compliance goals are met.
Requirements:
- High School diploma or General Education Development (GED) required.
- Associate or Bachelor's degree in any field preferred.
- Minimum of 2 years' experience in customer service in retail.
- Excellent computer, mathematical, language, and reasoning skills.
- Bilingual in Spanish preferred.
- Excellent multi-tasking skills, both in-person and over the phone.
- Occasional local travel and desk-based computer tasks may be required.
What We Offer:
Jushi offers a comprehensive benefit package, including Paid Time Off, Paid Holidays, and 401(k) matching.
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