Employer Support Specialist

6 days ago


Phoenix, Arizona, United States ZipRecruiter Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Advocate. As a key member of our support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Respond to inbound inquiries from employers and job seekers via phone, chat, and email, providing timely and accurate support.
  • Process basic support inquiries, transferring calls to appropriate teams and departments as needed.
  • Handle a high volume of sales and support inquiries via chat and email, forwarding inquiries as necessary.
  • Perform troubleshooting for site issues and functionality, maintaining high service levels as established by the department.
  • Meet or exceed established metrics and performance goals, including productivity and quality of activities.
  • Promote ZipRecruiter site features and products, including TrafficBoost and Resume Database.
  • Process plan upgrades and downgrades at the user's request.
  • Assess potential Terms of Use and Product Guidelines violations, forwarding pertinent information to the Compliance Department.
  • Develop and maintain the internal Knowledge Base of the evolving ZipRecruiter product.
Requirements
  • Prior work in B2B or customer-facing roles.
  • Detail-oriented, organized, and an expert on time management.
  • Passionate, optimistic, and a team player.
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
  • Easily builds rapport and establishes relationships with customers and colleagues.
  • Coachable, listening to and implementing feedback from supervisors.
  • Flexible work schedule required.
What We Offer
  • Competitive salary.
  • Exceptional benefits package.
  • Flexible Vacation & Paid Time Off.
  • Employer-matched 401(k) plan.


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