Employee in Service Management
1 month ago
We are a leading provider of innovative solutions in the insurance industry.
Our mission is to deliver exceptional service and support to our customers and partners.
We are committed to fostering a culture of excellence, collaboration, and continuous improvement.
Job Summary
We are seeking a highly skilled and motivated Service Management Employee to join our team.
The successful candidate will be responsible for managing our service providers in claims management, ensuring seamless communication and collaboration throughout the claims area.
This is a key role that requires strong organizational and problem-solving skills, as well as excellent communication and interpersonal skills.
Key Responsibilities
- Act as the central point of contact for our specialist departments throughout the claims area regarding service providers.
- Interface between claims management and our service providers, ensuring effective communication and collaboration.
- Ensure good complaint management and act in a solution-oriented manner, involving all stakeholders.
- Support in the creation of tenders and framework agreements and participate in negotiating contractual agreements.
- Plan and coordinate appointments with service providers and conduct them.
- Closely monitor the quality standards and performance.
Requirements
To be successful in this role, you will need:
Strong organizational and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.
Strong analytical and critical thinking skills.
Ability to prioritize tasks and manage multiple projects simultaneously.
Proficiency in Microsoft Office and other relevant software applications.
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