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Customer Service Manager for Atomic North America

2 months ago

Ogden, Utah, United States Amer Sports Full time
About the Role

We are seeking a highly skilled Customer Service Manager to lead our Atomic North America team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, managing the North America order book, and leading a team of professionals.

Key Responsibilities
  • Customer Service: Develop and implement strategies to deliver outstanding customer experiences, ensuring high levels of satisfaction and loyalty.
  • Order Book Management: Oversee the North America order book, defining policies and executing processes to ensure seamless order fulfillment.
  • Team Leadership: Lead, develop, and inspire a high-performing team, providing coaching, training, and guidance to drive success.
  • KPI Management: Establish and track key performance indicators (KPIs) for customer service and team performance, using data to inform decision-making and drive improvement.
  • Collaboration: Build strong relationships with cross-functional teams, including sales, IT, and distribution centers, to ensure seamless communication and execution.
Requirements
  • Education: Bachelor's degree in business administration or a related field.
  • Experience: Minimum 5 years of experience in operations and team leadership, with a proven track record of success.
  • Skills: Strong leadership, analytical, and communication skills, with a passion for numbers and accuracy.
About Amer Sports

Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Atomic, Armada, and Arc'teryx.

What We Offer
  • Exciting Role: Contribute to the success of our Atomic North America team and drive business growth.
  • Development Opportunities: Pursue comprehensive further training and development opportunities to enhance your skills and career.
  • Flexible Work Environment: Enjoy flexible working hours and remote office options, with a focus on work-life balance.