IT Infrastructure Manager

3 days ago


Houston, Texas, United States Connective Talent Full time

About the Role:

We're seeking a seasoned IT professional to oversee our infrastructure, lead a team of service reliability engineers and support technicians, and drive process optimization. This strategic role is focused on maintaining operational efficiency across on-premise and multi-tenant cloud environments.

Key Responsibilities:

  • Manage daily tickets and incidents related to server operations and infrastructure.
  • Lead a team of service reliability engineers and support technicians.
  • Implement automation tools to improve efficiency in service delivery and user support.
  • Manage SCCM for effective Windows management and deployment.
  • Ensure proper resource planning and handle escalated issues.
  • Document and communicate workflow updates within ITIL frameworks.

Requirements:

  • 5-8 years of experience in IT management.
  • Proven experience managing teams and complex Active Directory environments.
  • Hands-on experience with Windows/Linux server platforms, SCCM.
  • Strong troubleshooting skills and a commitment to customer service.
  • Experience with process optimization and automation in IT operations.

What We Offer:

  • A strategic leadership role with a clear path to management promotion.
  • An innovative environment with a privately owned company that fosters innovation and growth.
  • A stable and secure work environment with zero layoffs since COVID.


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