Restaurant Operations Manager

2 weeks ago

Lufkin, Texas, United States Southern Multifoods, Inc. Full time
Job Summary

We are seeking a highly skilled and motivated Assistant Manager to join our team at Southern Multifoods, Inc. as a Restaurant Operations Manager. This role will be responsible for assisting with the management of all operations within the restaurant, ensuring efficiency and quality of all operations, and providing excellent customer service.

Key Responsibilities
  1. Assist with the management of all restaurant operations, including customer service, quality control, and inventory management.
  2. Supervise and train Shift Leaders and Team Members to ensure they are meeting performance expectations.
  3. Perform accounting responsibilities, including preparing reports for submission to the home office.
  4. Administer the ACT program and ensure compliance with company policies and procedures.
  5. Prepare and serve customer orders according to specifications and with the highest possible quality.
  6. Work as a team member to ensure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
Requirements and Qualifications
  1. High school diploma or equivalent required.
  2. Must have excellent communication and interpersonal skills to work with customers and employees.
  3. Must have basic understanding of fast food operations, production procedures, and deployment procedures.
  4. Must have ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
  5. Must have good hearing and vision to work with customers and fellow employees and to operate kitchen equipment safely.
  6. Must be honest, assertive, and aggressive, but well-mannered.
  7. Must be able to work as a team member and to perform job duties with a minimum of disruption to customers or fellow employees.
  8. Must be able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
Working Conditions

Work area temperature may be extreme and noise level may be high at times. May have to work without food or drink during busy times.

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