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Licensed Assistant Manager

2 months ago

Concord, North Carolina, United States EssilorLuxottica Full time
About the Role

We are seeking a highly skilled and experienced Licensed Assistant Manager to join our team at EssilorLuxottica. As a key member of our retail operations team, you will play a critical role in driving business growth and delivering exceptional customer experiences.

Key Responsibilities
  • Business Performance: Deliver quality and improvement to meet or exceed all key performance indicators (KPIs), including sales, customer count, and store profitability.
  • Leadership and Development: Demonstrate understanding of retail business and transfer knowledge to superior sales and business results. Support store managers in diagnosing business and leveraging synergies of retail, lab, and doctor to drive positive results.
  • Team Management: Partner with store managers to lead a team through strong knowledge and skills. Provide training and guidance to team members, and deliver clear and constructive feedback in a timely manner.
  • Recruitment and Talent Development: Support recruiting, help select high-caliber team members, and create a talent pipeline. Follow guidelines to optimally staff stores.
  • Store Appearance and Visual Directives: Show great pride in store appearance and execute visual directives.
  • Customer Service and Sales: Strive to maintain positive working relationships with doctors and adhere to and ensure compliance of team to Company policies and procedures.
  • Problem-Solving and Administrative Duties: Anticipate problems before they occur, explore underlying reasons and root cause, and strive for long-term solutions to problems. Perform and understand administrative duties.
  • Opticianry and Eyewear Expertise: Provide expertise and product knowledge on lens choices based on patient's vision needs and doctor's prescription. Adjust and/or repair eyewear, present and dispense eyewear, and create a lasting impression.
Requirements
  • Education and Experience: High school graduate or equivalent, current and valid state Opticianry license, and 1+ year(s) management/supervisory experience with direct reports.
  • Knowledge and Skills: Strong basic math skills, familiarity with cash register, computers, and calculators, and a strong command of the English language for all written correspondence and oral communication.
  • Preferred Qualifications: College degree or equivalent, previous experience in leadership position within retail and customer service industry, knowledge of basic optics, and state licensure (if applicable) and/or ABO Certification in non-licensed states.
What We Offer

EssilorLuxottica offers a competitive compensation package, including a first-class total rewards package, benefits, and opportunities for career growth and development. We are an Equal Opportunity Employer and welcome applications from diverse candidates. Upon request and consistent with applicable laws, we will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.