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Operations Director

1 month ago

Independence, Ohio, United States TAMS Group Full time
Job Description

TAMS Group is seeking a seasoned Operations Director to lead our multi-state home services industry operations. As a key member of our leadership team, you will be responsible for overseeing and optimizing the performance of multiple locations across Minnesota, Indiana, and Illinois.

Key Responsibilities:

  • Lead and manage Operations Managers across multiple sites to achieve business objectives and exceed performance goals.
  • Develop and implement strategic plans to improve operational efficiency, productivity, and profitability across all locations.
  • Ensure consistent service delivery standards and adherence to company policies and procedures.
  • Collaborate with site managers to identify growth opportunities and optimize resource allocation.
  • Monitor key performance indicators (KPIs) to track progress, address challenges, and drive continuous improvement initiatives.
  • Build and maintain strong relationships with internal teams and external partners to enhance service quality and customer satisfaction.
  • Provide leadership, mentorship, and professional development opportunities to site management teams.
  • Manage budgets, control costs, and ensure that financial targets are met across all sites.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements to maintain a competitive edge.
  • Travel up to 50% of the time to oversee operations, conduct site visits, and support the team in each location.

Requirements:

  • Bachelor's degree (preferred).
  • Proven experience in a multi-site operations management role within the home services industry.
  • Strong leadership and decision-making skills, with a track record of driving operational success in a dynamic environment.
  • Excellent communication, organizational, and problem-solving abilities.
  • Ability to travel up to 50% to oversee operations.
  • Proficiency in using technology and software tools to manage and track operational performance.

This role offers a competitive base pay with significant performance-based incentive pay. Additionally, you will be part of a leadership team that promotes a positive work environment and culture for all employees.

Benefits:

  • 401(k) matching
  • Health insurance
  • Paid time off