Branch Customer Service Coordinator

5 days ago

Victor, New York, United States TTI TTI, Inc. Full time

Job Summary

We are seeking a highly skilled and detail-oriented Branch Customer Service Coordinator to join our team at TTI, Inc. in Victor, NY. As a key member of our customer service team, you will be responsible for providing exceptional customer service, verifying and expediting customer orders, and coordinating issue resolution.

Key Responsibilities

  • Verify and expedite customer orders to ensure accuracy and secure on-time delivery
  • Provide information to customers regarding order status by answering inquiries by phone and email
  • Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sales to shipping process
  • Maintain a high level of professionalism with clients and establish a positive rapport with every caller
  • Assist with the processing of customer quotes by performing stock checks and obtaining delivery information
  • Process order confirmation files by reviewing data
  • Provide support to Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers, and researching and preparing customer return authorizations and replacement orders
  • Provide back-up coverage for Director of First Impressions by covering the switchboard during breaks

Requirements

  • High School Diploma or equivalent required
  • 6 months experience in customer support or similar role required
  • Ability to use the computer system proficiently
  • Knowledge of company product lines, services, policies, and procedures
  • Excellent verbal and written communication skills
  • Good telephone etiquette and ability to write routine business correspondence
  • Ability to type 40 words per minute
  • Knowledge of Microsoft Office applications at the beginning level, including Excel
  • Ability to add, subtract, multiply, and divide units of measure
  • Able to compute rate, ratios, and percentages

What We Offer

  • A great benefits package that includes medical, dental, and vision insurance, 401(k)/Roth plan with matching, and healthcare savings accounts
  • Educational assistance (tuition reimbursement)
  • Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
  • A strong focus on giving back to our communities through philanthropic opportunities
  • Great culture and opportunities for growth and advancement

Equal Opportunity Employer

TTI, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans status, genetic information, or any other characteristic protected by law.

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