Facility Operations Assistant

4 weeks ago

Wilmington, North Carolina, United States SP+ Full time
Job Title: Assistant Facility Manager

At SP+, we are driven by our promise to make every moment matter for a world on the go. As an Assistant Facility Manager, you will play a critical role in ensuring the smooth operation of our parking facilities, fostering excellent client relations, and promoting a professional image and approach to the business.

Key Responsibilities:
  • Participate in initiatives to enhance client and customer satisfaction.
  • Contribute to the development of property-level financial and operational goals.
  • Assist in the management of day-to-day activities, including ensuring excellent customer interaction, supervising evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff, preparing month-end reports, auditing daily cashier shift reports, monitoring time cards, hiring and training frontline staff, reviewing damage claims, disbursing petty cash, and preparing the annual budget.
  • Provide courteous assistance to customers by answering their questions.
  • Assist in the maintenance and repair of parking equipment and general maintenance tasks as directed by the Facility Manager.
  • Report any known accidents, observed or suspected violations of Company policy, safety hazards, or unusual occurrences to the Facility Manager.
  • Assist with cleanup of debris, water, oil spills, and other hazards.
  • Have a thorough knowledge of the garage, major streets, landmarks, and freeways in the area.
  • Assist the Facility Manager with other duties as needed.
Requirements:
  • High School Graduate.
  • A minimum of six months of parking experience preferred.
  • Availability to work special shifts, including 2nd shift, 3rd shift, and weekends, may be required.
  • Must possess a valid state-issued driver's license with a current address and an acceptable driving record.
Skills and Abilities:
  • Oral Communication: Speaks clearly, listens, and responds well to questions.
  • Written Communication: Writes clearly and informatively, able to read and interpret written information.
  • Customer Service: Strong customer orientation and positive attitude, able to respond to requests for service and assistance in a courteous and professional manner.
  • Adaptability: Adapts to changes in the work environment, able to deal with change, delays, or unexpected events.
  • Judgment: Exhibits sound and accurate judgment.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other protected classes. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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