Bilingual Customer Service Representative
4 days ago
We are seeking a highly skilled and bilingual customer service specialist to join our team at Sherwin-Williams. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.
Key Responsibilities- Provide excellent customer service, ensuring high levels of satisfaction and loyalty
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
- Build productive relationships with wholesale and retail customers, understanding their needs and preferences
- Process sales transactions accurately and consistently, adhering to company policies and procedures
- Meet and exceed sales goals, maintaining a strong understanding of products and services
- Maintain a clean and organized store environment, adhering to company standards
- Participate in visual merchandising and inventory management, ensuring a visually appealing store
- Stay up-to-date on product knowledge, features, and benefits, effectively communicating this information to customers
- Must be at least 18 years old and legally authorized to work in the country of employment
- Must be able to read, write, and speak Spanish fluently
- Must be able to lift up to 50 pounds frequently and up to 70 pounds occasionally
- Must be willing to work a variety of shifts, including evenings and weekends
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Previous experience in retail, customer service, or sales a plus
- Ability to read, write, comprehend, and communicate in multiple languages
Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, opportunities for growth and development, and a competitive compensation package.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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