Customer Service and Resident Liaison
4 days ago
The City of The Colony, TX is seeking a highly skilled Customer Service and Resident Liaison to join our team. As a key member of the Building Department, you will play a vital role in delivering exceptional customer service to residents, contractors, builders, and internal city departments. Your primary responsibility will be to manage inspection schedules, maintain records, and support the operations of the Building Department. This position requires strong technical, organizational, and communication skills to ensure seamless interactions with various stakeholders.
**Key Responsibilities**
- Coordinate and manage inspection requests received via multiple channels.
- Assign inspections to appropriate inspectors based on geographic areas and organize schedules for same-day or after-hours inspections.
- Record, file, and maintain inspection results.
- Provide clear and courteous communication with contractors, builders, residents, and internal staff regarding inspection statuses, permits, and city standards.
- Investigate and respond to inquiries and complaints professionally and promptly.
- Support the department with document management, including scanning, filing, and attaching records.
- Assist in special projects as directed by supervisors or department leadership.
- Maintain timely follow-up on inspections and ensure all relevant parties are informed of progress.
Requirements
This role requires:
- Exceptional customer service and interpersonal skills, with the ability to build positive relationships with contractors, residents, and developers.
- Proficiency in verbal and written communication, ensuring clarity and professionalism in all interactions.
- Strong organizational and multitasking skills to manage multiple inspections, track processes, and meet deadlines.
- Proficiency in Microsoft Office (Word, Excel) and aptitude for learning software like Trakit.
- Familiarity with building and engineering principles, permitting processes, and geographic mapping tools.
- Adaptability and problem-solving skills to handle varied tasks and inquiries effectively.
Benefits
The City of The Colony, TX offers an attractive benefits package, including:
- Medical, dental, and vision coverage.
- Retirement plan options (TMRS and 457 Deferred Compensation Plan).
- Vacation leave accrual.
- Sick leave accrual.
- Holiday pay.
- Longevity pay.
- Certificate pay.
- Tuition reimbursement.
- Park passes.
Estimated Salary: $39,520 per annum.
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