Patient Access Representative

3 weeks ago

Wind Gap, United States St. Luke's Hospital Full time


St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

JOB SUMMARY

The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations. This includes, but is not limited to, correctly identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurances, point of service cash collections, work queues, etc. A Patient Access Representative I is required to have excellent customer service skills and exhibit PCRAFT values at all times with internal and external customers. Patient Access Representative I communicates/coordinates with SLPG practices, clinical/diagnostic departments, and various revenue cycle departments to ensure excellent patient experience, clean claim submission, and payment for services. May require occasional travel between campuses or regional locations. Required to be cross-trained in all departments at campus or within region.

JOB DUTIES AND RESPONSIBILITIES:

  • Responsible to correctly identify/validate the choosing of patients in hospital information system to maintain the integrity and accuracy of electronic medical records. Identify and report any instances of possible identify theft situations to clinical department and leadership for appropriate escalation.

  • Maintain knowledge and education of network policy on Patient Identification including Mark for Merge, Chart Corrections, and Patient Look-Up.

  • Responsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. This also includes patient, account, and claim edit level work queue errors related to registration. Can require contacting provider office, reviewing patient medical chart for diagnosis and medical necessity information.

  • Required to cross train in all areas of location or region. Campus locations must be cross trained in outpatient and Emergency Department areas. Outpatient (off-campus) locations must be cross trained for all locations if any different nuances.

  • Greets/directs patients and visitors for the entire facility. Always provides friendly and courteous service to community and co-workers. Responsible for monitoring and enforcing visitor policy for the entity (if applicable).

  • Answers internal and external calls on main department/facility line and dispenses appropriate information and answers questions regarding the facility and its services.

  • Promotes and helps increase usage of MyChart patient portal and patient self-service capabilities to ensure patients are personally engaging in their health care.

  • Responsible for overseeing and assisting patients with Welcome Kiosk and On My Way technology at network locations. Consists of self-scheduled patients online and monitoring the arrival process and patient’s journey throughout their visit.

  • Responsible for contacting the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certs when not previously documented in chart prior to service to decrease denials for no authorization.

  • Must obtain Medical license Number, NPI and UPIN via appropriate website for all new provider entries for outpatient services to ensure results are routed accurately and claim submission/payment.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting/standing up to 8 hours per day, 4 or more hours at a time. Frequent use of hands/fingers for data entry. Frequently walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 15 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.

MINIMUM QUALIFICATIONS EDUCATION:

High school graduate or equivalent required. Certificate/Degree in health care related field preferred.

TRAINING AND EXPERIENCE:

Excellent customer service and interpersonal skills required. General computer experience and ability to type fluently, accurately, and quickly required. Insurance background preferred. Knowledge of medical terminology preferred. Previous medical administrative experience and/or health care related education courses preferred. Knowledge of health information system (epic) preferred.

HOURS:

Per Diem, flexible hours as needed for coverage between 6:00 AM- 6:00 PM, Mon-Fri. Saturdays 7:00 AM- 12:00 Noon required.

Please complete your application using your full legal name and current home address.  Be sure to include employment history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's

St. Luke's University Health Network is an Equal Opportunity Employer.

  • Patient Access Representative

    2 weeks ago

    Wind Gap, Pennsylvania, United States St. Luke's Hospital Full time

    Job SummaryThe Patient Access Representative is a vital role at St. Luke's University Health Network, responsible for ensuring seamless patient registration and access to care. This position requires excellent customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAccurately identify...

  • Pharmacy Sales Specialist

    3 days ago

    Wind Gap, Pennsylvania, United States Weis Markets Full time

    Pharmacy Sales Technician Job DescriptionWeis Markets is seeking a highly skilled Pharmacy Sales Technician to join our team. As a Pharmacy Sales Technician, you will play a vital role in ensuring the smooth operation of our pharmacy department.Key Responsibilities:Perform all functions and duties of a Pharmacy Service Representative to ensure prompt service...

  • Occupational Therapist

    2 weeks ago

    Wind Gap, Pennsylvania, United States BAYADA Home Health Care Full time

    About the JobBAYADA Home Health Care is seeking a skilled Occupational Therapist to join our team in providing high-quality home health care services to our clients. As an Occupational Therapist, you will work closely with our multidisciplinary team to develop and implement individualized care plans that promote independence, safety, and overall well-being...

  • Occupational Therapist

    4 weeks ago

    Wind Gap, Pennsylvania, United States BAYADA Home Health Care Full time

    Job SummaryBAYADA Home Health Care is seeking a skilled Occupational Therapist to join our team in Wind Gap, Pennsylvania. As a Home Health Occupational Therapist, you will play a vital role in providing high-quality care to adult and geriatric patients in their homes throughout Monroe County and Upper Northampton County.ResponsibilitiesConduct thorough...

  • Occupational Therapist

    4 weeks ago

    Wind Gap, Pennsylvania, United States BAYADA Home Health Care Full time

    Job Title: Occupational Therapist - Home Health Care SpecialistBAYADA Home Health Care is seeking a skilled Occupational Therapist to join our team in Wind Gap, Pennsylvania.Job Summary:We are looking for a compassionate and experienced Occupational Therapist to provide high-quality care to adult and geriatric patients in their homes. As a member of our...

  • Occupational Therapist

    3 weeks ago

    Wind Gap, Pennsylvania, United States BAYADA Home Health Care Full time

    Job Title: Occupational Therapist - Home Health CareBAYADA Home Health Care is seeking a skilled Occupational Therapist to join our team in Wind Gap, Pennsylvania. As a home health occupational therapist, you will play a vital role in providing rehabilitative care and skilled nursing to clients in their homes.Job Summary:We are looking for a compassionate...

  • Occupational Therapist

    2 days ago

    Wind Gap, Pennsylvania, United States BAYADA Home Health Care Full time

    About the RoleBAYADA Home Health Care is seeking a skilled Occupational Therapist to join our team in Wind Gap, Pennsylvania. As a Home Health Occupational Therapist, you will be responsible for providing high-quality care to adult and geriatric patients in their homes throughout Monroe County and Upper Northampton County.Key ResponsibilitiesConduct thorough...

  • Occupational Therapist

    2 days ago

    Wind Gap, Pennsylvania, United States BAYADA Home Health Care Full time

    Job Title: Occupational Therapist - Home Health CareBAYADA Home Health Care is seeking a highly skilled Occupational Therapist to join our team in Wind Gap, Pennsylvania. As a home health occupational therapist, you will be responsible for providing rehabilitative care and skilled nursing to clients in their homes, affording them the opportunity to receive...

  • Occupational Therapist

    3 weeks ago

    Wind Gap, Pennsylvania, United States BAYADA Home Health Care Full time

    Job Title: Occupational Therapist - Home Health CareBAYADA Home Health Care is seeking a skilled Occupational Therapist to join our team in Wind Gap, Pennsylvania.About the Role:We are looking for a dedicated and compassionate Occupational Therapist to provide high-quality care to our clients in their homes. As a member of our team, you will work closely...

  • Pharmacy Manager

    3 weeks ago

    Wind Gap, Pennsylvania, United States CVS Health Full time

    Pharmacy Manager Job DescriptionAt CVS Health, we're committed to delivering exceptional patient care and improving health outcomes. As a Pharmacy Manager, you'll play a critical role in leading our pharmacy team to achieve this goal.Key Responsibilities:Lead and direct pharmacy staff, including pharmacists and technicians, to ensure seamless patient care...

  • Occupational Therapist

    2 weeks ago

    Wind Gap, Pennsylvania, United States BAYADA Home Health Care Full time

    Job Title: Occupational Therapist - Home Health VisitsBAYADA Home Health Care is seeking a skilled Occupational Therapist to join our team in Wind Gap, Pennsylvania.Job Summary:We are looking for a compassionate and experienced Occupational Therapist to provide high-quality care to our clients in their homes. As a member of our team, you will work closely...

  • Pharmacy Sales Associate

    1 month ago

    Wind Gap, Pennsylvania, United States WEIS LLC Full time

    Pharmacy Sales Technician Job DescriptionWeis Markets is seeking a skilled Pharmacy Sales Technician to join our team. As a Pharmacy Sales Technician, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our pharmacy department.Key Responsibilities:Perform all functions and duties of a Pharmacy Service...

  • Nurse Practitioner

    4 weeks ago

    Wind Gap, Pennsylvania, United States Leoforce Full time

    Leoforce is seeking a skilled Registered Nurse to provide high-quality patient care in a home environment. The ideal candidate will have a strong background in nursing and be able to work independently with minimal supervision.Responsibilities:* Provide one-to-one patient care in a home setting* Execute physicians' prescribed plans of care and document care...

  • Pediatric Home Care Nurse Specialist

    4 weeks ago

    Wind Gap, Pennsylvania, United States Leoforce Full time

    Job SummaryWe are seeking a skilled Pediatric Home Care Nurse to join our team at Leoforce. The successful candidate will provide high-quality patient care in a home environment, executing physician-prescribed plans and documenting care provided.Key ResponsibilitiesProvide one-on-one patient care in a home setting, ensuring a safe and supportive...

  • Home Health Nurse

    4 weeks ago

    Wind Gap, Pennsylvania, United States Aveanna Healthcare Full time

    About Aveanna HealthcareAveanna Healthcare is one of the nation's largest homecare providers, working with patients of all ages and specializing in pediatrics.Job SummaryWe are seeking a compassionate and skilled Registered Nurse (RN) to join our team as a Private Duty Nurse. As a Private Duty Nurse, you will provide one-to-one patient care in a home...

  • Home Health Nurse

    3 weeks ago

    Wind Gap, Pennsylvania, United States Aveanna Healthcare Full time

    Join Our Team as a Home Health NurseAveanna Healthcare is seeking a compassionate and skilled Home Health Nurse to provide high-quality care to patients in the comfort of their own homes.Why Work with Us?We offer a flexible schedule to fit your needsSmaller caseloads allow for more personalized patient careReferral bonuses and competitive payComprehensive...

  • Nurse - Full-Time NOC Shift

    4 weeks ago

    Wind Gap, Pennsylvania, United States Aveanna Healthcare Full time

    Aveanna Healthcare: A Leader in HomecareYour well-being matters at Aveanna Healthcare. We offer a flexible schedule that fits your life, with manageable 1:1 caseloads. Ask us about our summer schedules and enjoy benefits like:Weekly PayHealth, Dental, Vision, and Life InsuranceFlexible SchedulingHoliday Pay and Potential for OvertimePaid Training &...

  • Nurse Practitioner

    3 weeks ago

    Wind Gap, Pennsylvania, United States Leoforce Full time

    Job Title: Registered NurseJob Summary:Leoforce is seeking a skilled Registered Nurse to provide high-quality patient care in a home environment. The ideal candidate will have a strong background in nursing and excellent communication skills.Responsibilities:• Provide one-to-one patient care in a home setting• Execute physicians' prescribed plans of care...

  • Nurse Practitioner

    4 weeks ago

    Wind Gap, Pennsylvania, United States Leoforce Full time

    Job Title: Registered NurseAt Leoforce, we are seeking a skilled Registered Nurse to join our team. As a Registered Nurse, you will provide high-quality patient care in a home environment, working closely with our clients and their families to deliver exceptional healthcare services.Responsibilities:Deliver one-to-one patient care in a home setting, ensuring...

  • Private Duty Nurse RN

    2 weeks ago

    Wind Gap, Pennsylvania, United States Aveanna Full time

    Job Title: Private Duty Nurse RNJoin Aveanna Healthcare, one of the nation's largest homecare providers, as a Private Duty Nurse RN. We offer a unique opportunity to provide one-to-one patient care in a home environment, making a meaningful difference in the lives of our patients and their families.Responsibilities:Execute physicians' prescribed plans of...