Customer Relationship Builder for Financial Growth

2 weeks ago


Monaca, Pennsylvania, United States First Commonwealth Bank Full time

Overview


We are seeking a highly skilled Sales & Service Manager to join our team at First Commonwealth Bank. As a key member of our organization, you will play a vital role in driving financial growth and delivering exceptional customer experiences.



About the Role


This is a full-time position that requires a minimum of three years of experience in a customer-centric sales environment. You will be responsible for leading a Financial Solutions Center, managing a team, and driving sales growth through effective relationship-building, coaching, and execution.



Key Responsibilities



  • Deepen Consumer Relationships: Spend % of your time growing relationships with existing customers through activities such as onboarding, outbound calling, generating appointments, and identifying partner referrals.
  • Grow Consumer Relationships: Establish and grow consumer relationships through activities like managing top clients, asking for referrals, utilizing marketing campaigns, and championing line leadership.
  • Develop Your Team and Yourself: Ensure you and your team are engaging in activities that drive growth through development, coaching, and talent acquisition.
  • Manage Operations and Compliance: Oversee cash handling, internal controls, and ensure the office runs smoothly.
  • Customer Experience: Champion the Customer Service Promise, increase sales effectiveness, and maintain high standards of conduct.


Bona Fide Occupational Qualifications



  • An associate's degree or equivalent experience.
  • Three or more years of relevant experience in a customer-centric sales environment.
  • Excellent communications skills, passion for helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, and ability to excel in a complex environment.
  • Technologically savvy (Microsoft Office, Internet, mobile technology, bank systems).
  • Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS).
  • A valid driver's license and local and/or regional travel required.


Estimated Salary Range: $70,000 - $100,000 per year


Note: Salary may vary based on location, experience, and qualifications.



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