Energy Portfolio Management Expert

4 days ago


Atlanta, Georgia, United States Hitachi Energy Full time

Job Description:

We are seeking a highly skilled Energy Portfolio Management Expert to join our team at Hitachi Energy. This is a challenging role that requires a deep understanding of EPM software solutions and the ability to deliver extensive industry expertise.

About the Role:

  • Deliver comprehensive support for EPM software solutions, providing guidance and assistance to customers to help them achieve their desired business results.
  • Act as an escalation point for issues beyond the scope of Customer Experience, ensuring prompt resolution and maintaining strong relationships with customers and internal teams.
  • Engage in proactive self-study to develop knowledge of the software package and associated business understanding, staying up-to-date with the latest trends and technologies.
  • Conduct training sessions with customers on EPM software and collaborate with cross-functional teams to resolve issues and implement timely releases.
  • Apply industry/product expertise and technical understanding to identify and resolve software issues, utilizing effective problem-solving skills and prioritizing tasks accordingly.

Requirements:

  • Bachelor's degree with 5+ years of EPM product support experience, including a strong background in technical documentation and written communication.
  • Able to lead customer communications and prioritize competing task assignments, working effectively in a fast-paced and dynamic environment.
  • Excellent time management, decision-making, presentation, relationship, and organizational skills, with the ability to thrive in a time-compressed and dynamic environment.

Estimated Salary: $120,000 - $180,000 per year, depending on location and experience.



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