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Senior Software Engineer

2 months ago

Bothell, Washington, United States Bristol-Myers Squibb Full time
Job Description

We are seeking a highly skilled Sr. Engineer to join our Application Support Team.

The successful candidate will be responsible for fully engaging a remote team of engineers who will meet their performance targets by providing high-quality technical support to our site users.

The Lead Engineer will also be responsible for identifying opportunities for process improvements.

Reporting to the Sr. Manager Front Line Application Support, the successful candidate will focus on supporting two main applications: Emerson Syncade and DeltaV.

Key Responsibilities
  • Work in step with remote site lead and a team of engineers who provide 24/7 technical support of Emerson Syncade and DeltaV to our worldwide users, ensuring the team provides high-quality support services and meets its performance targets.
  • Triage and provide technical support to our users' requests at site, with a focus on supporting Emerson Syncade and DeltaV.
  • Develop and implement strategies to improve the quality and efficiency of the support services provided by the team.
  • Identify opportunities for process improvements and automation, and work with Global Manager to implement these changes.
  • Develop and maintain relationships with key stakeholders, including users and team managers.
  • Lead Digital Plant Tier 1 meeting cadence, represent FLS in DP Tier 2 meetings.
  • Report planned outages to site and represent site in planned outage planning meetings both globally and site-specific.
  • Work with Sr. Manager Front Line Application Support to develop and maintain policies and procedures for the application support team.
  • Work closely with Remote FLS Global Manager and report on the performance of the application support team, providing regular updates to senior management.
  • Provide technical guidance, mentoring, leadership, and support to the application support team.
Requirements
  • BA/BS degree in Computer Science, Information Technology, Chemical Engineer, or a related field preferred.
  • 4-6 years of relevant experience in a team lead/management application support capacity.
  • Experience in providing technical support.
  • Strong analytical, problem-solving, and technical skills, preferably with a focus on Emerson Syncade and DeltaV.
  • Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and ability to prioritize tasks.
  • Willingness to learn and develop new skills.
  • Demonstrated ability to collaborate across functions in a highly matrixed organization within a global setting.
Preferred Skills
  • Ability to navigate ambiguity and solve problems in a fast-paced environment.
  • Strong technology acumen and understanding of the intersection of business and IT-related challenges.
  • Ability to make complexities more easily understood through speech and written narrative.
  • Excellent professional written and verbal communication and interpersonal skills.
  • Strong developer of effective partnerships and relationships with all levels and geographies.
  • Commitment and passion for achieving desired outcomes such as customer satisfaction.
  • Well-organized, able to manage multiple tasks, and prioritize effectively.
  • Possess patience and maturity and remain calm under pressure.
  • Strong leadership and management skills, with the ability to motivate and engage a team.

Benefits

Bristol Myers Squibb offers a wide variety of competitive benefits, services, and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

We offer a comprehensive benefits package, including medical, pharmacy, dental, and vision care, as well as wellbeing support, financial well-being resources, and a 401(K) plan.

We also offer financial protection benefits, such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection, and survivor support.

Additionally, we offer work-life programs, including paid national holidays and optional holidays, Global Shutdown Days, up to 120 hours of paid vacation, up to two paid days to volunteer, sick time off, and summer hours flexibility.

We also offer family care services, such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder, and pet care resources.

Other perks include tuition reimbursement and a recognition program.