Overnight Guest Services Representative

1 week ago


Toledo, Ohio, United States Red Roof Full time

Position Title: Night Auditor/Front Desk Representative - Part-Time

Job Category: Inns - Hourly

Job Overview:

We are seeking a dedicated individual to enhance our guests' experiences by showcasing the local area and providing personalized recommendations. Your role will be pivotal in ensuring that each guest's stay is memorable and tailored to their preferences.

Key Responsibilities:

  • Welcome guests and assist them throughout their stay, including check-in/check-out processes, wake-up calls, and addressing guest inquiries and requests.
  • Manage reservation requests and make necessary adjustments to bookings.
  • Collaborate with hotel management and team members to deliver exceptional guest service.
  • Utilize our front desk computer system to process customer transactions and generate reports.
  • Coordinate with the housekeeping team to stay informed about room availability and guest needs.

Qualifications:

Availability for weekend shifts is essential, with regular hours being Friday and Saturday from 11 PM to 7 AM.

Requirements include:

  • High School Diploma or equivalent work experience.
  • 1-2 years of experience in a customer service role.
  • Basic office skills, including math, cash handling, and computer proficiency.

Join us in creating a welcoming environment for our guests at Red Roof, where your contributions will make a significant impact on their experience.



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