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Night Auditor/Front Desk Representative

2 months ago

Toledo, Ohio, United States Red Roof Full time

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our Red Roof team as a Night Auditor/Front Desk Representative. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

**Key Responsibilities:**

  • Welcome and assist guests with their stay, including check-in/check-out, wake-up/courtesy calls, and handling guest concerns and requests.
  • Take reservation requests and make adjustments to reservations as needed.
  • Work closely with Hotel Management and other team members to provide an excellent guest experience.
  • Utilize our front desk computer system to complete customer transactions and run reports.
  • Communicate with the housekeeping team to ensure room availability and guest satisfaction.

**Requirements:**

  • Weekend availability required, with regular shifts on Friday and Saturday from 11pm to 7am.
  • High School Diploma or equivalent work experience.
  • 1-2 years of experience in a previous customer service position.
  • Basic office skills, including math, cash handling, and computer skills.

**What We Offer:**

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.