Network Infrastructure Specialist

1 week ago

Salem, Oregon, United States Riverstrong Full time
About the Role

Riverstrong is seeking a highly skilled and experienced IT Systems Engineer to join our team in a start-up Managed Service Provider (MSP) environment. As an IT Systems Engineer, you will play a crucial role in contributing to our growth and success by providing technical expertise and consultation on cutting-edge technologies.

Key Responsibilities
  • Design, develop, implement, troubleshoot, and maintain small-to-mid-size business IT network, server, and cloud technology stacks.
  • Develop standards for technology, documentation, knowledge base articles, standard operating procedures, best practices, delivery processes, templates, protocols, and training assets.
  • Support multiple customers via ticketing system as a Managed Service Provider IT consultant.
  • Provide technical leadership and mentorship to junior staff members by helping them achieve technical career goals.
  • Configure, monitor, backup, secure, and implement firewalls, switches, wireless access points, and other industry standard networking devices.
  • Build, troubleshoot, migrate, and maintain physical or virtual Microsoft Server infrastructures hosted on-prem or Azure cloud with Active Directory domains.
  • Take and resolve technical escalations from the Support and Engineering Teams.
  • Architecture, engineering, implementation, and troubleshooting of networks, TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, firewalls, etc., and infrastructure technologies such as Active Directory, servers, VM, AWS, Azure, Windows OS, Data Center, SaaS platforms, etc.
  • Take ownership of IT projects and work with the project team to deliver the scope of infrastructure SOWs.
  • Ensure redundancy, availability, and security of networks or server infrastructure from vulnerabilities.
  • Keep current on the latest technologies and innovations and determine the best investments for the business and our clients.
  • Create a positive experience for our customers and staff in all engagements.
Requirements
  • 5+ years of experience in IT, security or network systems, server management support, or network administrator positions.
  • SME Experience in the following: Network architecture, Routing, Switching, Firewalls, APs, Network Assessment Tools, Wireshark, Nmap, DNS, DHCP, Microsoft Active Directory, M365, and Azure environments.
  • SME experience with Windows Server, virtualization, AWS, SaaS/Cloud platforms, CRM, perimeter security, vulnerability tests, and protocols.
  • IT industry-specific credentials/designations a plus (Cisco, Microsoft, VMware, Meraki, ITIL, CompTIA, etc.).
  • Experience with ConnectWise RMM, PSA, and other products highly preferred.
  • Experience with ITIL, incident management, and problem management.
  • Ability to utilize multiple resources to determine root causes and resolutions of technology problems and incidents.
  • Additional certifications are preferred, such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Associate (MCSA), CompTIA Network+
What We Offer
  • Competitive salary
  • Full-time remote work
  • Unlimited paid time off
  • Paid major holidays
  • Healthcare, dental, and vision coverage
  • 401k
About Riverstrong

Riverstrong is a start-up with a mission to become a trusted advisor in the MSP IT industry. We specialize in various industries such as Retail, Hardware, Distribution, Financial Services, and beyond. Our team is passionate about delivering exceptional customer experiences and staying ahead of the curve in terms of technology and innovation.

Why Work with Riverstrong
  • We prioritize our people because we know how they'll treat our customers.
  • We have an insatiable thirst for knowledge and continuously learn and improve our skills.
  • We believe in working to live, not living to work. Our team works remotely to have more time for their passions and families.
  • We celebrate our differences and believe that diversity is one of our greatest strengths.
  • We assume the best of those we work with and strive to create a positive work environment where everyone thrives.
  • We believe that we're at our best when we work together and elevate each other to perform at a higher standard.
  • We constantly strive for excellence and challenge the status quo to improve our work.
  • We do the right thing in every situation, no matter how big or small.

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