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Customer Service Director
2 months ago
All Ways Caring HomeCare
Overview:
We are seeking a skilled professional to lead our team in delivering exceptional care and service to our valued clients. As a Customer Service Manager, you will be responsible for overseeing quality care, customer satisfaction, and employee performance.
Key Responsibilities:
• Manage and supervise a team of caregivers to ensure high-quality care and client satisfaction
• Develop and implement strategies to improve customer service and employee performance
• Collaborate with referral partners, payor sources, and clients to build strong relationships and ensure seamless care delivery
• Maintain accurate records and documentation, including client files and caregiver performance evaluations
Requirements:
• Associate or bachelor's degree in business, nursing, social services, or related field of study
• Proven experience in customer service, management, or supervision
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
What We Offer:
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Retention and referral bonuses
• Benefits, supplemental plans, EAP, and 401K participation
• Career growth and development opportunities
About Our Line of Business:
All Ways Caring HomeCare delivers personalized care and support to individuals in need of assistance, helping them maintain their dignity, privacy, and independence. Our services include personal care, homemaking, professional nursing, geriatric care management, and more. For more information, please visit our website.