Customer Service Director

3 weeks ago


Columbus, Ohio, United States All Ways Caring HomeCare Full time
Job Overview

We are seeking a highly motivated and experienced Customer Service Manager to join our team at All Ways Caring HomeCare. As a key member of our management team, you will be responsible for overseeing quality care and overall client satisfaction, supervising and guiding our caregivers, and managing employee scheduling and performance.

Responsibilities

As a Customer Service Manager, your primary responsibilities will include:

  • Overseeing quality care and overall client satisfaction
  • Supervising and providing guidance to our caregivers
  • Managing employee scheduling, identifying problem situations, and implementing proactive solutions
  • Maintaining strong and positive relationships with referral partners, payor sources, and clients
  • Ensuring proper documentation and record-keeping
  • Conducting periodic home visits and safety checks


Requirements

To be successful in this role, you will need:

  • An associate or bachelor's degree in business, nursing, social services, or a related field of study (per regulatory requirements)
  • Accountability, reliability, and the ability to work independently with good judgment
  • A valid driver's license and auto insurance
  • Effective verbal and written communication
  • Excellent customer service skills


About Our Company

All Ways Caring HomeCare is a leading provider of homecare services, dedicated to delivering quality, compassionate, and highly individualized care and support to individuals in need. We are committed to maximizing the dignity, privacy, and independence of our clients, and we strive to create a positive and supportive work environment for our employees.

Benefits

We offer a range of benefits to our employees, including competitive pay, tuition reimbursement, career growth and development opportunities, and a positive and supportive work environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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