Cloud Services Manager

11 hours ago

San Diego, California, United States Canonical - Jobs Full time
Job Description

This is an exciting opportunity to lead a team of engineers in a Professional Services role, helping customers understand and implement Canonical's open source solutions in public clouds and their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu to virtualisation and private cloud, Kubernetes, and sophisticated open source solutions like MLops platforms, data platforms, and more. As we expand into new industries like telco, finance, healthcare, and media, we design and develop new open source solutions to meet their needs.

We believe that Engineering Managers should be outstanding engineers themselves, with a strong technical background and the ability to troubleshoot technical issues and have technical presales conversations with customers. They should contribute to project delivery themselves, but focus on shaping the team's direction, focus, and delivery. We grow management skills and train engineers interested in soft skills to be managers.

We strive to make open source easier, more reliable, and more secure for deployment and development. Our goal is to be the provider of 'most software to most companies.' To achieve this, our engineers are carefully selected from applicants across the globe, and our engineering managers help teams achieve more than they thought possible and feel proud of the result.

The role of a Cloud Professional Services Manager at Canonical involves leading a team of cloud solutions architects who work directly with customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions like Openstack, MicroCloud, and Ceph, and solutions that can be deployed on-premises or in public clouds like Kubernetes, Kubeflow, Spark, PostgreSQL, etc. Managers and team members participate in presales conversations to provide technical advice during the sales process.

A Cloud Professional Services Manager is responsible for line management and career guidance, developing engineering talent, representing the team from a technical perspective, and driving collaboration with other teams and customers. They are also expected to actively participate in technical presales to help the department achieve its quarterly goals.

Location: This role will be home-based, managing a team in your time zone.

What Your Day Will Look Like
  • Lead and develop a team of engineers, ranging from graduate to senior
  • Work remotely in a single major time zone
  • Coach, mentor, and offer career development feedback
  • Identify and measure team health indicators
  • Implement disciplined engineering processes
  • Represent your team and product to stakeholders, partners, and customers
  • Develop and evangelise great engineering and organisational practices
  • Plan and manage progress on agreed goals and projects
  • Be an active part of the leadership team, collaborating with other leaders
What We Are Looking For in You
  • Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
  • Practical knowledge of Linux and networking
  • Experience in technical presales
  • You are a dynamic person who loves to jump into new projects and interact with people
  • Excellent verbal and written communication skills in English
  • Passion and a track record of developing and growing people
  • Experience in leading, coaching, and mentoring engineers
  • Organised and able to ensure your team delivers timely, high-quality results
  • An exceptional academic track record from high school and, preferably, university as well
  • Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events, and customer meetings.
Additional Skills You Might Also Bring
  • Second language - Spanish or French preferred
  • Python knowledge
  • Experience collaborating with external partners
  • Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps
What We Offer You

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long haul company events
About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#LI-remote

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