Dallas Airport Customer Service Representative

5 days ago

Dallas, Texas, United States Enterprise Holdings Full time

**About Enterprise Mobility at DFW Airport**

Enterprise Mobility at the DFW Airport is looking for a full-time Customer Service Greeter.

This role offers a competitive salary of up to $17.00 per hour and is located at the Dallas Fort Worth Airport at 2424 E 38th St, Dallas TX.

We provide a range of benefits, including:

  • Paid time off
  • A competitive hourly rate of $17.00
  • Employee discounts
  • A retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development
  • Airport clearance not required

**Available Schedule:**

  • Monday 5pm-1am
  • Tuesday 5pm-1am
  • Wednesday 5pm-1am
  • Thursday 5pm-1am
  • Friday 5pm-1am
  • Saturday OFF
  • Sunday OFF

We are seeking an individual who enjoys meeting new people and providing great service in a fast-paced environment. The Greeter provides superior, friendly efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. The individual will provide members with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. They will create and maintain a friendly, efficient environment for all customers. The Greeter will assist in making all transactions quick and efficient. They will perform all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Responsibilities:

  • Work proactively with drivers, service agents, handheld return agents, and managers to ensure proper vehicle supply.
  • Welcome members to the facility when they exit the bus or arrive on the lot.
  • Direct customers to exit booth, provide local directions and maps, and provide return directions where applicable.
  • Assist members with questions and concerns to minimize counter visits.
  • Communicate customer service issues to management.
  • Ensure that hangtag information is completed correctly.
  • Maintain clean low mileage fleet mix requirements.
  • Maintain Emerald Aisle for cleanliness.
  • Thank member for their business.
  • Provide upgraded vehicles on request.
  • Perform other customer service-related duties in addition to those listed, to ensure our service meets the needs of our customers.

Qualifications:

  • Must be at least 18 years of age.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related conviction on driving record in the past 5 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Please note that this role requires a valid driver's license and a clean driving record.

About Us:

Enterprise Holdings is a company that values its customers and employees. We are committed to providing excellent service and a positive work environment.

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