Customer Service Representative

3 weeks ago


Jacksonville, Florida, United States NorthPort Heating and Air Conditioning Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at NorthPort Heating and Air Conditioning. As a key member of our office staff, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our office.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering outstanding customer experiences.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and in-person
  • Manage administrative tasks, including data entry, scheduling, and billing
  • Assist with dispatching technicians and coordinating customer appointments
  • Maintain accurate records and reports

Requirements:

  • Office or customer service experience
  • Data entry skills
  • Proficiency in Microsoft Word, Excel, and Google Docs

What We Offer:

  • A competitive wage of $15+/hour, depending on experience
  • Overtime opportunities
  • Great benefits, including commission opportunities, paid holidays, paid vacations, sick time, and advancement opportunities

Why Work with Us:

  • We offer a positive work culture and opportunities for career development
  • We prioritize building long-term relationships with our customers and employees

Location: 32207



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