Customer Service Expert

4 weeks ago


Gainesville, Florida, United States Tower Hill Insurance Group Full time
Career Opportunities at Tower Hill Insurance Group
We are looking for highly motivated and experienced professionals to join our team as Customer Service Representatives. As a member of our team, you will have the opportunity to work with a dynamic organization that values innovation, teamwork, and customer satisfaction.

About the Job
In this role, you will be responsible for providing excellent customer service support to our clients, agents, and stakeholders. Your primary focus will be on resolving customer inquiries and issues in a timely and professional manner. Some of your key responsibilities will include:
  • Handling customer calls and emails in a friendly and efficient manner
  • Servicing our call center queues and ensuring high performance metrics
  • Maintaining accurate records and documentation of customer interactions

Requirements:
To succeed in this role, you will need:
  • Minimum 2-3 years of customer service or call center experience
  • High School Diploma or GED required
  • Valid Driver's License and Florida 4-40 Customer Service License preferred

Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Benefits include medical, dental, vision, life, disability insurance, 401(k), health savings account, accident and cancer insurance plans, and more.

Estimated Salary: $45,000 - $60,000 per year, depending on experience.

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