Customer Service Representative

1 week ago


Gainesville, Florida, United States Tower Hill Insurance Group Full time
Tower Hill Insurance Group Job Description
Company Overview: Tower Hill Insurance Group is a reputable insurance provider seeking a talented Customer Service Representative to join their team. This role is perfect for individuals who enjoy intellectual challenges and are passionate about delivering exceptional customer experiences.

Estimated Salary: The estimated annual salary for this position is $60,000 - $80,000, depending on experience and qualifications. In addition to competitive pay, the company offers a comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) plan.

Job Description: As a Customer Service Representative at Tower Hill Insurance Group, you will be responsible for providing top-notch support to insureds, agents, and related businesses via phone, email, or mail correspondence. Your primary focus will be on handling inbound/outbound inquiries, resolving issues, and ensuring customer satisfaction. You will work closely with leadership to achieve business objectives and contribute to the company's growth.

Required Skills and Qualifications: To succeed in this role, you must possess excellent communication and problem-solving skills. A minimum of two to three years of customer service or call center experience is required, with previous experience in the insurance industry being a plus. You should also have a valid driver's license and a Florida 4-40 Customer Service License (if applicable).

Benefits: At Tower Hill Insurance Group, we value our employees and offer a range of benefits to support their well-being. These include:
  • Medical
  • Dental
  • Vision
  • Life & Accidental Death and Dismemberment (AD&D), and Disability Insurance
  • 401 (k)
  • Health Savings Account
  • Accident and Cancer insurance plan

We are committed to creating a positive work environment that fosters growth, innovation, and teamwork. If you're a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity

Others: Tower Hill Insurance Group operates in multiple states, including AL, CT, FL, GA, IA, IN, KY, MI, MS, NC, OH, SC, TN, TX, UT, VA, WV. We are an equal opportunity employer and welcome applications from qualified candidates who share our values.

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