Strategic Marketing Solutions Expert
7 days ago
We are seeking a highly skilled Strategic Marketing Solutions Expert to join our team at Feathr. As a key member of our Professional Services team, you will play a vital role in delivering unparalleled digital marketing solutions to nonprofits.
Your primary responsibility will be to serve as a bridge between Feathr and our customers, ensuring their satisfaction while also understanding their unique needs and driving their success. You will inspire and empower our customers by offering strategic insights, expert technical guidance, and dedicated coaching, fostering a productive and outstanding customer experience that drives exceptional outcomes.
Responsibilities- Become a Feathr Product expert and strategic adviser, guiding customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts.
- Assist customers in developing the skills for them to independently create and manage campaign plans based on their goals.
- Manage a rotating portfolio of customers accounts, track account progress and status updates in Salesforce and other databases.
- Deliver virtual strategy sessions or training and email communication to customers, communicate effectively with customers and internal team members at Feathr to ensure customer renewal.
- Create and lead customer Business Reviews to highlight value with Feathr, as well as to uncover risk and growth opportunities.
- 3+ years experience working in a customer relationship management role.
- 2+ years experience developing, managing, or planning marketing campaigns.
- 1+ years of account management across multiple simultaneous customer relationships.
- Proven experience consulting, training, or advising customers.
- Starting salary for this position is $75,000 per year, plus the potential to earn an additional $30,000 in variable compensation.
- Full vision and dental insurance, 99% health insurance, flexible work schedule, unlimited sick time for when you need to take care of your physical or mental health, vacation time, extended Summr + Wintr Breaks, parental leave, wellness reimbursement credit, home office stipend, professional development budget, team hangouts and events.
At Feathr, we believe in creating an inclusive and equitable environment for all employees. We celebrate diversity and strive to make our workplace a place where everyone feels valued and respected. If you think you'd drive value in this position, please apply.
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