Insurance Customer Service Representative
7 days ago
We are seeking a highly skilled and customer-focused individual to join our team at First National Bank North as an Insurance Customer Service Representative. This is a full-time position in our Walker office, offering a comprehensive benefit package and a dynamic work environment.
Key Responsibilities:
- Provide exceptional customer service to policyholders and clients via phone, email, and in-person interactions.
- Process and manage insurance claims, ensuring timely and accurate resolution.
- Collaborate with cross-functional teams to resolve customer inquiries and issues.
- Stay up-to-date on insurance products and services, maintaining a high level of product knowledge.
- Meet or exceed performance metrics and productivity standards.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Proficiency in computer software and systems, including Microsoft Office and insurance industry-specific applications.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer:
- A competitive salary and comprehensive benefits package.
- Opportunities for professional growth and development, including training and mentorship programs.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- A chance to make a meaningful impact in the lives of our customers and the community we serve.
First National Bank North is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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