Paperless Environments Expert
6 days ago
Paperless Environments is a leading provider of accounts payable workflow automation and document management software. We are seeking a skilled Technical Support Specialist to join our team and deliver exceptional technical support to our customers.
About the Job:
- Diagnose and troubleshoot complex software issues, escalating cases when needed
- Document support interactions and resolutions comprehensively
- Educate clients on software features and best practices to optimize their experience
- Assist in developing knowledge base articles
- Provide hands-on support by addressing technical problems, answering how-to questions, and offering tailored solutions
- Communicate with customers via support tickets, phone calls, and remote sessions
- Collaborate with the development team to report bugs, escalate issues, and submit feature requests
About the Ideal Candidate:
- Prior experience in a Tier 2 support role or similar technical support position
- Hands-on experience in a help desk or customer support environment
- Exceptional verbal and written communication skills
- Strong customer relationship-building abilities
- Excellent software troubleshooting and problem-solving capabilities
- Basic understanding of Windows administration, including NTFS permissions, network file shares, and Active Directory
- Positive, patient, and empathetic attitude towards customers and colleagues
- High intellectual curiosity with a desire to grow and learn continually
- Ability to work independently in a fast-paced, innovative, and collaborative team environment
- Strong organizational skills with the ability to meet goals and deadlines
- Adaptable to changing priorities as required
Estimated Salary: $65,000 - $85,000 per year, depending on location and experience. We offer a competitive compensation package that includes benefits and opportunities for growth and development.
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