Patient Experience Representative

1 month ago


Bel Air, Maryland, United States Crothall Healthcare Full time
Job Summary

We are seeking a skilled Patient Ambassador to join our team at Crothall Healthcare. As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. Your primary responsibility will be to successfully complete all assigned patient interviews and new admission visits.

Key Responsibilities:
  • Conduct new admission visits to all assigned units within the established timeframe.
  • Ensure that all employees demonstrate an aggressive hospitality orientation toward customers and clients.
  • Support client satisfaction at a level that ensures account retention.
  • Promote client awareness of the Patient Experience Program.
  • Assist in customizing programs to meet each account's unique needs.
  • Assist in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
  • Encourage employee creativity and innovation.
  • Provide recognition for employee success.
  • Complete housekeeping tasks as requested by customers or patients.
  • Resolve housekeeping issues that do not meet standards.
Requirements:
  • Possess a thorough knowledge of office procedures and contract administration.
  • Ability to use working knowledge of the environment to meet established goals and objectives.
  • Fiscal and budgetary skills.
Benefits:

Crothall Healthcare offers a comprehensive benefits package to its full-time and part-time employees, including medical, dental, vision, life insurance, disability insurance, commuter benefits, and employee assistance programs.

Crothall is a member of Compass Group, a leading provider of contract food and support services to healthcare and other industries.



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