Part-Time Specialist IV, Records/Admission

7 days ago


Cypress, Texas, United States Lone Star College Full time
Job Summary

This role is responsible for providing general information and support to students, handling complaints, and answering questions via phone, email, and other forms of communication.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with a diverse student population.

Key Responsibilities
  1. Provide general information and support to students, including answering questions and resolving issues related to admission, enrollment, and student records.
  2. Handle complaints and concerns from students in a professional and courteous manner.
  3. Utilize technical expertise in student self-service modules and sensitivity to customer issues and inquiries.
  4. Actively participate in training sessions and make recommendations for change in current Admissions & Records support policies and procedures.
  5. Assist in the training of part-time specialist staff during enrollment peak.
Requirements
  • High school diploma or GED and at least 5 years of related experience, or an equivalent combination of education and experience.
  • Strong written, verbal, and interpersonal communication skills.
  • Strong organizational skills and ability to work effectively in a fast-paced environment.
  • Commitment to customer service and ability to work effectively with a diverse student population.
Benefits

Lone Star College offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax-deferred retirement plan, and more.



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