Channel Operations Manager

2 weeks ago


Frankfort, Kentucky, United States DivvyCloud Full time
About the Role

The North America Channel Operations Manager is a critical role that enables the growth and success of Rapid7's Partner ecosystem. This position is responsible for establishing highly effective and streamlined operational processes that allow seamless execution with partners.

This role requires a strong cross-functional collaborator who can work across multiple teams and stakeholders to build an executable partner readiness strategy aligned with channel GTM strategic initiatives.

Key Responsibilities
  • Establish close working relationships with internal teams and the regional Channel Sales Leader as the primary point of contact for all Partner Operations enquiries within the North America region.
  • Partner with data analytics teams and leverage data visualization tools to provide channel leadership with critical data-driven insights into channel performance.
  • Develop cross-functional relationships to review and develop processes and enablement to enhance the partner experience.
  • Work with Channel Management and Sales Leadership to determine critical partner profiles for future growth and develop and maintain new partner selection criteria.
  • Responsible for Partner account hygiene and maintenance across all systems.
  • Responsible for ensuring smooth execution of all administrative tasks such as Partner Onboarding, Not-for-Resale license provisioning, and Partner Program related documentation.
  • Responsible for ensuring correct application and enforcement of Partner Program rules and processes within the North America region.
  • Collaborate with internal teams to ensure accurate lead routing and account mapping.
Requirements
  • 3-4 years experience working in or supporting a channel environment.
  • Strong interpersonal and communication skills, including establishing credibility and trust with internal customers and building influential relationships with partners in the business.
  • Strong track record of being highly organized with an emphasis on attention to detail and capable of managing multiple work streams at the same time.
  • Working knowledge of G-Suite tools.
  • Knowledge of Data Analytic or Data visualization tools, in particular Tableau.
  • Experience with Netsuite, SalesForce, Impartner, or similar CRM or ERP systems.
  • Top-notch data analysis skills; ability to analyze business information and draw accurate conclusions and create data stories.
  • Self-starter without requiring prescribed direction or actions; able to diagnose business and process challenges, and drive initiatives to address those challenges.
  • Possesses the confidence to implement change and improve on the status quo.
  • Quick learner who is naturally curious and thrives in the face of the unexpected, ambiguity, and change.
  • Team-oriented mindset with proven ability to drive impact through influence and collaboration across multiple functions and levels of an organization.
  • Strong work ethic, sense of urgency, and customer service mentality.

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